The following outlines the policies regarding Returns, Exchanges, and Warranty for the products sold at both our Surrey and Vancouver stores.

The following outlines the policies regarding Returns, Exchanges, and Warranty for the products sold at our stores. Items purchased at a 50% or greater discount are considered “Clearance” and do not qualify for Return, Exchange, or Warranty. Breakage caused by the customer is not covered by the warranty and does not constitute a valid reason for exchange.

 

Returns

Our store accepts returns of any product sold within 30 days of the date of purchase for any reason provided that the sale is recorded in the Customer Database under the customer’s record. If the customer returns a product within 30 days from the date of purchase, they can be refunded the amount paid in cash or to the customer’s Debit or Credit card, whichever was used at the time of purchase. If the customer paid cash and the return is greater than $100, then the customer will receive a store credit. Any returns of products that have died or have a manufacturing defect more than 30 days after the date of purchase, but within the warranty period where the customer does not wish to exchange the product for another product, will be issued a Store Credit.

 

Exchanges

A customer may exchange any product that has died or has a manufacturing defect, at the same price which they paid, within the warranty period for any reason if the sale is recorded in the Customer Database under the customer’s record. The warranty for the exchanged product is from the date of the original purchase not the date of the exchange.

 

Warranty

The following Warranties apply to our products

  1. Nursery Stock (Trees and shrubs) – Hardy Plants1 – One Year, Tender or Annual2 – 30 days
    1. Easy Elegance Roses – Two years
  2. Tropical Plants – 90 days
  3. Bedding Plants – 30 days
  4. Bulbs – Six months
  5. Edibles
    1. Seeds – 90 days
    2. Fruit Trees – One year
    3. Small Fruits – One year
    4. Herbs – Hardy Plants1 – One Year, Tender or Annual2 – 30 days
    5. Vegetables – 90 days
  6. Pesticides – 90 days
  7. Miscellaneous – One year
    1. Felco Tools – Limited Lifetime Warranty3
    2. Corona Tools – Limited Lifetime Warranty3
    3. Dramm Tools – Limited Lifetime Warranty3
  8. Perennials – Hardy Plants1 – One Year, Tender or Annual2 – 30 days
  9. Flowers
    1. Cut flowers and arrangements – 3 days
    2. Potted flowering plants – 14 days
  10. Fertilizers and Soils – 30 days
  11. Pots – 30 days
  12. Giftware – 90 days

 

1 Hardy Plants are those that are rated to Zone 7 or colder, or rated to survive -12 C (10 F)

2 Tender or Annual plants are those that are rated to Zone 8 or warmer, or will not survive below -12 C (10F)

3 Limited Lifetime Warranty is provided by the manufacturer; visit their website for more information

 

Management reserves the right to change this policy at any time or refuse honour anyone who has been found to have misled us about returns, exchanges, or warranties.